Order service tasks with a few clicks

In hospitals today, nurses order service tasks such as patient transports and mobilisation by calling porters who then have to pause their work to write down the task by hand.

With Columna Flow, nurses order service tasks with a few clicks and a little typing. No need to waste time calling around or interrupt porters in their work.

Streamline all tasks in one system

Porters, service supervisors and clinicians have easy access to a full list of service tasks through computers, smartphones and overview screens. 

The task list shows the status, priority and location of a task. Where is it, and is it urgent, booked by an orderly, already in progress or done?

Nurses do not have to do follow-up calls to porters to find out how a task is progressing. They can track it in real time. 

Work smarter with "Uber" for porters

Porters receive service tasks from nurses continuously on their smartphones. 

The system allows them to scan their location for nearby tasks – like "Uber". This helps them accomplish more with the same or fewer footsteps and never walk empty-handed.

When delivering a patient to a ward, they might as well bring a patient on their way back. This saves valuable time.

Locate porters in real time

Porters can track their colleagues in the system. This makes it easy to get assistance from a colleague nearby during peak periods or for tasks that require more than one porter such as heavy patient mobilisations.

Reduce human errors, increase patient safety

Columna Flow reduces the risk of communication errors and typing mistakes.

Digital communication avoids the scenario where nurses say the wrong patient ID, or porters write the wrong ID or forget to write down a task.

This means that patients can rest assured that they will only go where they are supposed to go and that they will not be forgotten. Everything is in the system. 

66 % decrease in communication errors
Aalborg University Hospital in Denmark experienced a decrease in communication errors after implementing our digital solution.

Fewer delays means better flow for doctors, nurses and patients

Columna Flow allows porters to respond to service tasks faster. The time from ordering a task to task completion will be shorter.

This reduces delays in patient transports which means optimised workflows for nurses and doctors.

It also gives a better patient flow and better patient information such as who will pick them up and when.

Greater influence on their everyday work

Columna Flow empowers porters by allowing them to work independently and influence their own work.

Instead of waiting for orders from a nurse, service supervisors or central dispatchers, porters can themselves book tasks that fit their schedule and location. This increases their flow and their sense of ownership of their job.

Communicating digitally also means that porters will not be interrupted in their work by phone calls from nurses. Instead, they get to focus on being present and attentive to patients when transporting or mobilising them.